Privacy Policy

At The Local Home Services ("we," "our," or "us"), we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, submit service inquiries, or communicate with our customer support team.

1. Information We Collect

We collect information that you directly provide to us when requesting estimates, quotes, or scheduling home service appointments:

• Contact Details: Full name, email address, telephone number, and physical service address / ZIP code.
• Service Requirements: Specific household repair details, project descriptions, preferred scheduling times, and urgency levels.
• Technical & Usage Data: IP address, browser type, operating system, device identifiers, and pages viewed during your visit.

2. How We Use Your Information

We utilize collected data solely for legitimate business operations, including:

• Matching your request with verified, licensed local contractors and service technicians.
• Delivering accurate estimates, emergency service dispatch, and appointment confirmations.
• Communicating with you via telephone, SMS, or email regarding updates on your submitted inquiry.
• Enhancing website security, preventing fraudulent activity, and refining customer support workflows.

3. TCPA & E-SIGN Consent Notice

4. Information Sharing & Disclosure

We respect your privacy and do not sell your personal data to unaffiliated third parties. We share information only under the following circumstances:

• Service Providers: Verified independent contractors within our network strictly to fulfill your requested home repair or installation.
• Legal Obligations: When required by applicable law, court orders, subpoenas, or governmental regulatory authorities.

5. Data Security & Retention

We employ industry-standard administrative, technical, and physical safeguards (including SSL encryption) to protect your sensitive personal data from unauthorized access, alteration, or disclosure. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal compliance obligations.

6. Your Rights & Choices

Depending on your jurisdiction, you have the right to:

• Request access to or copies of the personal data we hold about you.
• Request corrections to any inaccurate or incomplete details.
• Opt out of marketing communications at any time by replying "STOP" to text messages or clicking "Unsubscribe" in emails.
• Request the deletion of your personal records from our active databases.